Finance department and human resources department

Human resources department is the back house department of the hotel. How ever,it is very very important to hotel organization . It hire and fire the staff. It provides essential tranning to the staff. Moreover, it co-operate with union to run the work of hotel smoothly .The work in behave of the staff right . It provide or estimate with employee salaries, bonus , and other facilitied .

Apart from fact that finance department is a back house department. It branch is at all the department or outlets i.e cashier. It work with collection of revenue and controlling expenses . F and b control department comes under this department . This is the department that distribute the salary to work . The differet budget head is maintain by this department for systematic and least expenses and increasing of profit.

Hotel security department

Hotel security means protecting the guests visitors and employee lives and their property and also the property of the hotel from mishaps. Each lodging property is responsible for developing its own security program depending upon its size location and policy of management . A security system is more effective when the entire Employee participates in the hotels security effort. Securty department response for the security of guest and staff lives and property. In providing security front office plays an important role. In the mean time , bell desk staff, front desk staff, doorman,lift attendant and other staff who are deputed in the front of the houses should help in providing effective security by observing entry and exit points of visitors in the hotel.

Maintenance department

Maintenance
This is the back house department of the hotel. However, its importance toward the hotel is remarkable. The wear and tear of hotel is renovated by maintenance department.
Renovation is one of the important role of maintenance department in prence of housekeeping department. Some of the resonsibilities of maintenance department are as follows
1) Maintaining water supply regularly and handling complain regarding it.
2) maintaining the ac regularly and handling complain regarding it.
3) maintaining the broken chair and table.
4) maintaining thewire and electric instrument for regular supply of electricity.
5) maintaining the computers.
6) maintaining soors and windows and even colouring.
7) maintaining each and every equipment of hotel.

Store department

Store

This is the department where the goods that comes in use are stored.the store department maintain the card called lifo/fifo suring the inflow and out flow of goods. The purpose of maintaining lifo/fifo card is to update the stock material at store and to make systematic record of inflow and outflow of goods. If any material is required by any department then it should communicate with store. The stores purchase the goods from market and distributes to the different department . The store keeper should be aware of stolen of material from store . The stores department responsibilities is to store the good in such a way that it doesnot lose it quality with respect to inflow and outflow of goods.

outlets of hotel

An outlet is the point of sail of food and beverage itemsSome of the dif. Type of f and b outlets are-

1)coffee shop

They are basically 24 hours restaurant serving snacks and beverage through out the night.customer can get meal in this type of restaurant even long after the other outlet in the area are closed. Some coffee shop may serve bistro (light meal). The service is mostly preplated and comes in moderate rate.

2)speciality restauranr

Such restaurant deals with particular theme (design to reflect a particular period of history)or cuisine(food) and mostly opened at meal time only. The service is elaborate , décor is extensive and expensive and the rates are higher then other outlets.

3)barbeque restaurant

In French ,bar be mean beared and que means tail. In ancient cooking whole animal was hung and roasted in touch of charcoal . after innovation of modern cooking technology, the term barbeque rests or grill bar and gridles with small piece of meat . barbeque restaurant are near swimming pool.

4)cuisine restaurant

It is basically found in medium and budget hotelwhere there is no need to have many restaurant . one restutant serve all meals and different cuisine. The menu rate is moderate.

5)room service

It refers to service of food and beverage items is guest room service star hotel have round the clock room service facilities. Room services menu and is slightly higher because the service in room needs extra effort man-power and equipment . clearance is another aspect of room service. All the trollies and trays has to be removed immediately after guest use.

6)

It is derived from French work “banque” which means gathering people. Banquet is responsible for handle all type of function like lunch, dinner, weding parties, special get together , cocktail parties(mix alcoholic beverage)etc. the menu efforted is table d’hote and the price depent upon food item.

7)Bar

It is outlet serving all types of alcoholic and non alcoholic beverage with light snales. Most of the bar are expensive as they focus on the customer having disposable income. Normally there are two type of bar 1public bar 2dispense bar P(service bar).

8)Pastry and bakery

In pastry and bakery items . service if fast and most of the pastry and bakery shop now sells pastry and bakery along with tea or coffee and non alcoholic beverage.

9)Night club disatheque

A club which offer music , dance at night , has full staff strength and service a locarte menu with beverage.

10)catreen

It is the staff source outlet operated with in big industries, school , and hospitals. The menu is affort in cyclic and the price range is very reasonable.

Food and beverage service department

F and B service department is a very important department of a hotel and deals with the service of food and beverage in appropriate quality, quantity, temperature and comfortable surrounding as per the requirement of costumer. This department plays a very important role to earn profit through costumer satisfaction. Team work is the most important role to run the department smoothly and effeciently . The staff working in this department should be professionally qualify in technical field of catering industries. F and B service department co-ordinates with other department of hotels such as front office , housekeeping , stores, maintenance, kitchen, etc. Services is done in following outlets;
1)Restaurant
2)Room
3)Bar
4)Coffee shop
5)Banquet

House keeping

Housekeeping department is responsible for cleaning entires hotel. Cleaning refers to technical and chemical process of maintaining the dust ,dirt and bacteria free surface by using different cleaning agent and equipment. The cleaning includes outlets, kitchen, room and public area. House keeping department has hand on hotel personality. More clean the hotel more personality increases. Some of the responsibility of housekeeping staff.

1) Clean guest room and replenish supplies

2) Clean bed room and replenish bed room supplies.

3) Report missing or broken hotel property to the floor supervisior.

4) Maintain a polite and helpful attitude towards the guest

5) Attend daily breifing and give attendence.
6) Hand overlost and found article to supervisior.

Kitchen department

Kitchen is a well designed area in which food is prepared as cooked for customers services. The word kitchen comes from the french word cuisine which means art of cooking in the kitchen. In a modern defination kitchen can be define as a well designed closed area with skillful utensils which is used for preparing food item as per guest order by following standard receipes. The purpose of kitchen organization is to produce right quality and quantity of food in its best standard for required no. of people by the most effective use of staff, equipment, and materials.Types of kitchen:

1.Main kitchen
Main kitchen is located at the central part of hotel where over all sequence of food receiving, storing, preparing, cooking, serving, etc are properly designed and managed. So , it is also known as main kitchen. This kitchen will occupy a larger space as it provides wide range of food varities eg indian, chinese, italian, etc through its respective section with the help of skilled or semi-skilled staffs. The kitchen may serve 3 to 4 resturant at a time .

2.Satellite kitchen
Satellite kitchen is constructed to cater a particular outlet where the main kitchen can not cater due to its location disadvantage. Mainly this kitchen can organize most of preparation in its own kitchen . how ever it may depend upon main kitchen for a varies, other things such as stock, sauce, gravies, soup usually soup chef comands over this kitchen. This kitchen a most for speciality resturant which are located away from the main kitchen.

3.Fast food kitchen
Fast food kitchen is influenced by american catering technology i.e fast food to lead a fast life. Fast food was developed from original fish n chips concept at that time. But modern catering mostly provides dry and light foods. It is especially located in public area and in airport, railway station etc. its provides a varities of drying and light meals, light burger, sandwitch, fish n chip, pizza, grilled meat, hot and cold beverage.

4.Display kitchen
In this kitchen food is prepared and cooked in full open view of customer which appeals to the eyes , palate, and dining experience of the customer. At the same time, the sizzle and the aroma of food items adds to the pleasure of eating, eg grill room . The hygiene and décor of the kitchen as well as the skill and showmanship of the staff is very essential factor of display kitc

front office department of hotel

Front office department is one of the most important department of hotel organization. Hospitality is started by front office staff . Guest are welcomed and scort to the room by front office staff. As frontoffice staff have direct relation with guest , frontoffice staff should be welled grommed and with wilsome personality Some of the layout of frontoffice department are as follows:

1)Reception

2)Operator

3)Information

4)Front casier

5)Business center

6)Bell desk

7)Guest relation desk

Hotel management

Hotel management is the hospitality industry or organization. Hotel can be defined as a hospitality industry or organization that provides catering and lodging facilities to the traveller for what they pay.

The full form of hotel is:

H=hospitality

O=organization for

T=traveller for

E=eating and

L=lodging

Hence,An establishment that provides lodging and usually meals and other services for travelers and other paying guest is called hotel.

It consist of mainly eight department. They are:

1.Front office department

2.Housekeeping department

3.Food and Service department

4.Food and production department

5.Human resources department

6.Maintenance department

7.Store department

8.Security department